General Questions
Q1: What does Divine Global Export specialize in?
A: We specialize in exporting premium-quality products across five categories: Textiles, Leather, Gloves & Bags, Accessories, and Sports Wear.
Q2: Where is Divine Global Export located?
A: Our business is based in Sialkot, Pakistan, a city renowned for its craftsmanship and export excellence.
Q3: How can I contact Divine Global Export?
A: You can reach us via email at info@divineglobalexport.com or call us at +92 305 4897929
Ordering
Q4: Is there a minimum order quantity?
A: Yes, the minimum order quantity depends on the product category. Please contact us for specific details.
Q5: How do I place an order?
A: Orders can be placed directly through our website or by contacting our sales team.
Q6: Can I customize my order?
A: Yes, we offer customization options for most of our products. Share your requirements, and we’ll tailor them to your needs.
Shipping & Delivery
Q7: What is the estimated delivery time?
A: Orders typically take 3-5 business days for processing and 7-10 business days for shipping, depending on your location.
Q8: Do you offer international shipping?
A: Yes, we ship to countries worldwide. Shipping costs and delivery times may vary based on the destination.
Q9: How can I track my order?
A: Once your order is shipped, we will provide a tracking number via email to help you monitor the delivery.
Returns & Refunds
Q10: What is your return policy?
A: We accept returns within 14 days of delivery for unused products in their original packaging. Customized products are non-refundable.
Q11: How do I request a refund?
A: To initiate a refund, please contact us with your order details and reason for return. Refunds will be processed within 7 business days after approval.
Products & Customization
Q12: What materials do you use for your products?
A: We use high-quality materials, including genuine leather, premium textiles, and durable synthetics, to ensure excellence in every product.
Q13: Can I get samples before placing a bulk order?
A: Yes, sample products are available. Contact us for details on pricing and shipping for samples.
Support
Q14: What if I have an issue with my order?
A: For any issues, reach out to our customer support team via email or phone, and we will resolve it promptly.
Q15: What are your business hours?
A: Our office is open Monday-Friday, 9:00 am to 6:00 pm (PST). Customer support is available during these hours.
