1. Shipping Policy

A. General Information

We are committed to delivering your orders efficiently and promptly. This Shipping Policy outlines the details of our shipping process for all orders placed through our website, divineglobalexport.com.

B. Shipping Destinations

We ship our products worldwide. However, certain restrictions may apply to specific locations due to logistical or legal reasons.

C. Shipping Options and Delivery Times

We offer the following shipping options:

  • Standard Shipping: Delivery within 7-10 business days.
  • Express Shipping: Delivery within 3-5 business days (additional charges apply).

Processing Time:

  • All orders are processed within 2-3 business days.
  • Custom or bulk orders may require additional time, which will be communicated at the time of order confirmation.

D. Shipping Charges

  • Shipping charges vary based on the destination, order weight, and shipping method chosen.
  • Exact shipping costs will be calculated at checkout.

E. Order Tracking

Once your order is shipped, you will receive a confirmation email with a tracking number to monitor the progress of your shipment.

F. Customs and Import Duties

  • International shipments may be subject to customs fees, import duties, and taxes.
  • These charges are the responsibility of the buyer and will vary depending on the destination country’s regulations.

2. Return Policy

A. Eligibility for Returns

We accept returns for most products under the following conditions:

  • The return request is made within 14 days of delivery.
  • The product is unused, in its original condition, and with all original packaging.
  • Custom or personalized products are non-returnable unless defective.

B. Non-Returnable Items

The following items are not eligible for returns:

  • Customized or personalized products.
  • Products on sale or clearance.
  • Items damaged due to improper use or handling.

C. How to Initiate a Return

  1. Email us at returns@divineglobalexport.com with your order number, reason for return, and supporting photos (if applicable).
  2. Once your request is approved, we will provide return instructions, including the return shipping address.
  3. Ship the product back using a reliable courier. The cost of return shipping is the responsibility of the customer, except for defective or incorrect items.

D. Refund Process

  • Refunds will be processed within 7 business days after we receive and inspect the returned item.
  • Refunds will be issued to the original payment method used during the purchase.

E. Exchanges

  • Exchanges are subject to product availability. If the requested item is unavailable, you may opt for a refund or choose a different product.

3. Damaged or Defective Items

If you receive a damaged or defective product, please contact us within 48 hours of delivery. Provide photos and a description of the issue, and we will arrange for a replacement or refund.

4. Contact Us

For any questions or concerns about shipping or returns, please reach out to us:
📧 Email: info@divineglobalexport.com
📞 Phone: +92-305-4897929

Thank you for choosing Divine Global Export – Where Quality Meets Excellence!